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Application Maintenance and Support

Let experienced professionals support and maintain your web application so you don't have to worry about website interruptions, errors, slow-loading pages, and loss of users.

Choose flexible monthly retainer packages (40h, 70h, or 100h) that combine support, maintenance, and development without full-time team commitment.

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What happens without application maintenance and support?

Without regular application maintenance and support, your web application becomes a ticking time bomb. Every day without updates increases security vulnerabilities, performance issues, and technical debt that will cost significantly more to fix later.

Security vulnerabilities multiply without updates

Outdated systems are prime targets for cyberattacks. Each month without security patches leaves your application exposed to known exploits. A single breach can cost thousands in lost revenue, damaged reputation, and legal consequences, especially if customer data is compromised.

Performance degrades over time

Applications slow down as databases grow, caches fill up, and code becomes outdated. Users abandon slow websites – every second of delay reduces conversions by 7%. Without ongoing performance monitoring and optimization, you're losing customers to faster competitors.

Technical debt compounds

Skipping regular maintenance means small issues become major problems. A minor bug today becomes a critical system failure tomorrow. Outdated dependencies block new features. Eventually, you're forced into expensive emergency fixes or complete system rebuilds costing 10x more than preventive maintenance.

Your team wastes time on support issues

Without dedicated application support, your developers constantly interrupt their work to handle bug reports and user issues. This context-switching destroys productivity and delays new features that could grow your business.

The cost of NOT having application support and maintenance far exceeds the investment in preventing these problems.

What can we do for you?

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Website monitoring

The team watches with server uptime monitoring whether your website runs seamlessly. It aims to minimize downtime and maintain optimal server performance. 

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Bug fixing

Our programmers resolve issues and errors related to Drupal, PHP, JavaScript, CSS, and other technologies. They work with bugs they found or reported by your team. 

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Security updates

The security team regularly performs updates of your system core, even the complex ones. It’s essential because new versions bring improved features and security patches.

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System version
upgrades

Developers monitor the versions of your content management system and its components (e.g., Drupal modules). They make updates when new versions are released. 
 

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Page performance monitoring

Our specialists regularly check whether your website works properly and loads fast. They inspect errors that could disable the web page and inactive or broken links that could affect SEO.
 

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Functionality development

If you need to add new functionalities to your websites, we can help you. Our application maintenance and support services include some development tasks.
 

Why do you need website support and maintenance?

Make sure that your web page is under control and turn this situation into several advantages. 

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Ensure smooth operations

Maintenance and support are essential to keep your web page running smoothly and efficiently. We ensure your application remains operational 24/7, preventing outages that can result in lost revenue and customer trust.

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Stay stable and secure

Regularly supporting your website allows for monitoring vulnerabilities, applying security patches, and updating systems to the latest versions. Protect your sensitive data and your reputation with security measures.

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Rely on website backup

Data loss or unexpected issues can have harmful consequences. We provide regular backups and implement recovery strategies to ensure your data is safe and can be restored quickly in case of emergencies. 

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Develop new functionalities

Our team specializes in developing custom functionalities tailored to your needs. Whether it's integrations with third-party systems, new landing pages, or any other feature, we can help you to implement them. 

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Enhance user satisfaction

Glitchy or slow applications can drive users away. It’s crucial to care about the application's performance, responsiveness, and user-friendliness. Happy visitors lead to increased engagement and conversions. 

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Access IT professional expertise

Our team of developers and IT professionals is at your disposal. With a deep understanding of your application's architecture, we provide timely solutions and expert advice to address any technical challenges that may arise.

Application maintenance and support packages

We offer flexible monthly retainer packages tailored to your application support needs. Choose the package that fits your requirements - you can always adjust it as your needs change.

Small package (40h)

40 hours/month

Best for: small applications with occasional updates.

Medium package (70h)

70 hours/month

Best for: medium applications with regular maintenance needs.

Large package (100h)

100 hours/month

Best for: complex applications with continuous development.

What's included in all packages:

  • No full-time commitment: pay only for hours you need each month.

  • Mixed work: combine support, maintenance, and development tasks.

  • Dedicated account manager: one contact person who knows your project.

  • Priority scheduling: retainer clients get scheduled before ad-hoc requests.

  • Transparent reporting: monthly time tracking and progress updates.

  • Flexible hours: use for bug fixes, updates, or new features.

Custom packages and pricing available based on your specific requirements.

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Common concerns about application support services

Many companies hesitate to invest in application maintenance and support. Let's address the most common concerns and misconceptions about these services.

We can handle maintenance in-house

While possible, in-house maintenance often fails because:

  • Your developers are focused on new features, not repetitive maintenance tasks.
  • Maintenance work is constantly deprioritized when deadlines approach.
  • You lack specialized expertise for specific technologies or security issues.
  • Your team doesn't have 24/7 coverage for monitoring and urgent fixes.

Dedicated application support ensures maintenance happens consistently, without disrupting your development roadmap or requiring additional hires.

Support services are too expensive

Consider the real costs of NOT having support:

  • Emergency fixes during outages cost 3-5x more than preventive maintenance.
  • Security breaches average $50,000-$200,000 in damages and recovery.
  • Performance issues lose customers every day (7% conversion drop per second of delay).
  • Technical debt from deferred maintenance eventually requires expensive system rebuilds.

Our flexible retainer packages (40h, 70h, or 100h monthly) cost far less than hiring full-time developers or dealing with emergency situations.

We don't have enough work for a retainer

Most companies underestimate their maintenance needs until tracking them. Typical monthly work includes:

  • Security updates and patches (5-10 hours).
  • Performance monitoring and optimization (3-5 hours).
  • Bug fixes and hotfixes (5-15 hours).
  • Technical support and user issues (5-10 hours).
  • Documentation and reporting (2-3 hours).

Even small applications typically need 30-50 hours monthly. Plus, rollover hours mean unused time carries forward - you never lose value during slower months.

Our application is stable; we don't need support

Every application needs ongoing maintenance:

  • New security vulnerabilities are discovered weekly.
  • System components and dependencies require regular updates.
  • Performance degrades naturally as data and usage grow.
  • Breaking changes in hosting environments or third-party APIs.
  • Browsers and devices update constantly, requiring compatibility checks.

Stable without maintenance means stable until something breaks - usually at the worst possible time.

How does application support work at Droptica?

Our application maintenance and support services follow a structured process to ensure your application stays secure, stable, and growing with your business needs.

1. Onboarding and analysis

We start by analyzing your application's architecture, identifying critical components, and setting up monitoring tools. Your dedicated account manager learns your business processes and technical requirements.

2. Monthly planning

At the start of each month, we review your priorities and plan work allocation. You decide how to use your retainer hours - whether for maintenance, bug fixes, or new features.

3. Proactive monitoring

Our team continuously monitors your application's performance, security, and uptime. We catch issues before they impact your users and schedule preventive maintenance.

4. Support and development work

We handle bug reports, implement updates, develop new features, and maintain documentation. All work is tracked transparently in our project management system.

5. Monthly reporting

You receive detailed reports showing time spent, tasks completed, issues resolved, and recommendations for improvements. Your rollover hours are calculated and carried forward.

6. Continuous optimization

Based on monitoring data and usage patterns, we suggest optimizations and improvements to enhance your application's performance and user experience.

What you gain by choosing Droptica for application maintenance

We support various technologies and projects

Technologies

  • PHP
  • Drupal
  • Symfony
  • Laravel
  • Python
     
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Websites and apps

  • Corporate websites
  • Web applications
  • Intranet systems
  • Multisite projects
  • Online stores
     

Industries

  • Finances
  • Manufacturing
  • Media and publishing
  • Ecommerce
  • Startups 
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Need support for your Drupal website? 

If Drupal is the technology behind your website, have a look at our dedicated service for this system with precise subscription plans.

CHECK DRUPAL SUPPORT

Let's team up to make sure your website always satisfies your users!

Choosing our software support services ensures your web application is fast, reliable, available anytime, and user-friendly.
Trust experienced web development specialists. 
 

GET THE OFFER
Home page of the Exidegroup.com with a new design implemented by Droptica

Website support services - case study

Droptica has partnered with Exide Group - a leading battery manufacturer. We’ve supported and maintained the Drupal website with multiple languages, integrations, and features. 

Here are some examples of what we’ve done:

  • removed legacy code,
  • performed SEO improvements,
  • implemented a new website design.
     
SEE THE CASE STUDY

Blog posts about support and maintenance

Discover our articles about web application maintenance and support. You can find there some tips and best practices.

Frequently Asked Questions (FAQs)

Website maintenance refers to the ongoing process of keeping a web page up-to-date, secure, and functioning smoothly. It involves regular activities developers perform, such as updating software, checking for errors and broken links, optimizing performance, and ensuring compatibility with the latest web standards and technologies.

Website support is a service providing assistance and technical help to websites. The process aims to ensure that a website remains accessible, functional, and responsive to user needs. It encompasses many tasks, such as troubleshooting and resolving technical issues, addressing user inquiries, and system core and module updates. The support team comprises developers, testers, project managers, DevOps engineers, and designers.

Retainer-based application maintenance and support means you purchase a monthly package of hours (40h, 70h, or 100h) that can be used for any combination of maintenance, support, and development work. Unlike ad-hoc billing, retainers give you priority scheduling, predictable costs, and rollover hours.

Pricing depends on your chosen package size (40h, 70h, or 100h monthly), technology stack, and specific requirements. Contact us for detailed pricing tailored to your application's needs. We offer transparent monthly rates with no hidden costs.

Yes, you can adjust your package up or down based on your changing needs. If you consistently use more or fewer hours, we'll recommend the optimal package size during monthly reviews.

Unused hours roll over to the next month (10-20 hours depending on your package). This flexibility ensures you don't lose value during months with lower activity while preventing unlimited accumulation.

Application support retainers are perfect if you don't need a full-time team. They're ideal for companies needing ongoing application support and maintenance with gradual development, without the cost and commitment of hiring dedicated developers.

Think about support and maintenance services for your website because they offer several benefits: improved security with updates and monitoring, optimized performance for fast loading and support SEO, efficient bug resolution to prevent user experience issues, and more. You don't have to take care of the website yourself when you work with a development company.

Absolutely! Reporting bugs and errors as soon as you encounter them is highly encouraged. We use the Jira system to make our communication fast and effective. When you want the issue to be resolved, you add a ticket to our system, and our specialists react quickly and focus on fixing the errors.

Website support and maintenance are critical for maintaining a high-quality online presence, ensuring the security of your data, and providing a positive experience for your web page's visitors. All of which contribute to the success and growth of your business.

Start to support and maintain your project with Droptica

Get expert application support that fits your situation. Fill in the form and we'll contact you within 24 hours to discuss your requirements.

We'll discuss:

  • Your application's current state and maintenance needs.
  • Which retainer package (40h, 70h, or 100h) fits your requirements.
  • Priority areas: bug fixes, security updates, or new features.