Drupal Support and Maintenance Services
We take over, stabilize, secure and continuously improve Drupal websites that need senior ownership, predictable maintenance and a clear roadmap. Our Drupal maintenance and support covers security updates, bug fixes, uptime monitoring, incident response and ongoing development.
What your Drupal maintenance and support plan covers
A good Drupal maintenance plan should reduce risk, not just close tickets. We combine proactive updates, fast support and continuous improvement so your website stays secure, stable and ready for new business needs.
Monitoring and incident response
We track uptime and production issues, react according to agreed SLA rules and help prevent small incidents from becoming business problems.
Security updates and patch workflow
We monitor Drupal core, contributed modules, PHP and dependencies, estimate the work needed and apply updates through a tested deployment process.
Bug fixing and editor support
We fix production bugs, editor blockers, broken workflows and unstable features that slow your team down.
Technical debt and performance improvements
We identify risky legacy code, performance bottlenecks and fragile integrations, then turn them into a practical improvement backlog.
Continuous development roadmap
Your support plan can include new features, landing pages, integrations, accessibility improvements and quarterly roadmap reviews.
Drupal Care & Growth plans
Choose the level of ownership your Drupal website needs. Start with monitoring and security updates, then scale into custom development when your team needs regular improvements and senior Drupal capacity.
| Name | SECURITY MONITORING | SECURITY UPDATES | CUSTOM DEVELOPMENT |
|---|---|---|---|
| Security update monitoring | YES | YES | YES |
| Notifications about available updates | YES | YES | YES |
| Security updates workflow | Droptica notifies client about new updates with estimation of hours needed to do the update. Client approves or declines work. | Droptica notifies client about new updates. Droptica does not estimate time needed to update - it is included in the monthly price. Droptica deploys changes to the live server on a date agreed with the client. | Workflow determined individually based on a monthly work plan. |
| Price monthly | €200 (+ hourly development fee) | €400 | Contact sales |
| Monthly included development hours | 0 | 0 | 40h / 70h / 100h |
| Guaranteed monthly availability for custom development | NO | NO | YES |
| Additional custom development options: full-time development or one time development packages (minimum 80 hours) | YES | YES | YES |
From audit to monthly ownership
Having over 80 Acquia certificates and a rich portfolio of projects, we are a proven
partner for Drupal support and development. We’ll keep your website or application well
functioning, up-to-date, and secure. Should you need some development
improvements, you’ll also receive them within our Drupal support service.
Drupal support service - case study
Exide Technologies is a battery manufacturer for the industrial and automotive sectors. It deals with the design and development of advanced energy storage solutions.
Within the Drupal support service for the Exide Group, we removed legacy code, updated Drupal modules, implemented a new website design, and added SEO improvements.
Let's boost your Drupal website now
to see the results faster
A low-performing website brings financial losses every day.
It also affects user experience and causes the risk that the visitors won't come back.
We know the way out of the Drupal website issues.
How does Drupal support service work?
We monitor the website for security updates and uptime and await your requests
When you want something done, you add a ticket to our system
Our specialists analyze each ticket and estimate it
Once you approve the estimate, we get to work
When the request is completed, we push it to a demo server for you to review
Accepted changes are deployed to the live website
Elements included in every Drupal support plan
SLA for reaction times to incidents on the website
24/7 automatic uptime monitoring
Security updates monitoring
Staging and testing servers
Infrastructure for automatic testing and deployment to live servers
Ad hoc access to our specialists (DevOps, Design)
Communication and project management tools (Jira, Slack)
We provide 24/7 Drupal support service
Your web page's users expect to access it on their schedule - whether that's the break of dawn or the dead of night, not just during conventional business hours. Understanding this, we offer 24/7 support for your Drupal website, ensuring it's always performing optimally.
Partner with us for continuous, around-the-clock support and peace of mind. Check out the service:
- Out-of-office hours: 16:00 - 8:00 CET.
- Our experts on standby are here to fix critical errors and incidents
(an error is considered critical when the entire website goes down and doesn't respond properly or the main functionality of the website is not working correctly). - Standard development tasks are handled during business hours (8:00 - 16:00 CET).
Benefits of our Drupal support services
Dedicated support team that can be easily expanded
Quick reaction, and implementation of new updates
Clear and proven support and maintenance process
Large experience in supporting companies of various sizes and industries
Automation of programming and testing processes (Visualception, Codeception)
Strong focus on code quality (code review, pull requests)
What is onboarding?
Do you want to build something bigger?
Frequently asked questions about Drupal support
Drupal maintenance and support usually includes security updates, module and core updates, bug fixing, uptime monitoring, incident response, backups, technical debt reduction and ongoing development. At Droptica, we start by reviewing the current state of the website and then define a monthly plan that matches the risk level and business roadmap.
Security updates should be reviewed as soon as they are released and applied through a controlled workflow. For business-critical websites, this means monitoring advisories continuously, estimating the impact, testing updates on a staging environment and deploying them without unnecessary delay.
Yes. Drupal is actively maintained by the Drupal community, with supported major versions receiving security updates and improvements. Older versions, such as Drupal 7, require a clear migration or long-term support strategy because unsupported software increases security and maintenance risk.
Yes. We often start with an audit or onboarding review, document the current state, identify the highest-risk areas and create a 90-day stabilization plan. This makes the takeover controlled instead of chaotic.
We provide 24/7 uptime monitoring and SLA-based reaction for incidents. Development tasks and roadmap work are handled through the agreed monthly support process.
Our clients are happy to talk about us
Droptica provides excellent communication and completes all tasks on time and within budget. The team is responsive, available, and eager to review and resolve issues.
CEO, Marketing Agency
Read more about Drupal maintenance and support at our blog!
Read our articles about the Drupal support process and tips on maintaining the Drupal website.
