Drupal Support and Maintenance Services

We’ll take care of your Drupal website or application so that you can focus on your business.

How can we help you?

Bug fixing

We’ll help you with issues related to CSS, JavaScript, PHP, Drupal, and others. When there are any errors or issues, we can react quickly. The developers can seamlessly switch from completing the current tasks to fixing bugs.

Drupal security updates

We regularly perform the updates of Drupal core and modules, as the new versions usually include security patches and improved features. We know how to carry out even the most complex update so that it doesn’t interfere with your business.

Continuous development

Following your needs at a given moment, we can help you with your website or application development, up to 150 hours per month. It can involve, for example, adding a new integration or creating a new landing page.

Drupal maintenance and support - subscription plans

Name	Starter	Professional	Enterprise
Price monthly	Contact sales	Contact sales	Contact sales
Monthly included development hours	40	60	Custom
Additional development hour cost	Contact sales	Contact sales	Custom
Onboarding cost (one-off)	€300	€300	€300
Maximum number of sites supported	1 (next website €50/month)	1 (next website €50/month)	1 (next website €50/month)
Readiness to react to P1 incidents	6h	4h	1h
Support 24h (optional)	YES	YES	YES

How will we cooperate?

1.

Take a look at our Drupal support subscription plans below, and select the one that fits your needs. If you don’t know which option is the best for your project, let us know, and we’ll help you evaluate it.

2.

Once we set all the details and fill out the necessary documents, we move on to the onboarding. During this process, we review your website in terms of security, updates, and existing procedures. We also prepare the ground for work with your website.

3.

We start the support service. Now you can create tasks for us in Jira. We analyze and estimate them. Then we move them to the Ready to start queue and execute them one after another.

Having over 80 Aquia certificates and a rich portfolio of projects, we are a proven
partner for Drupal support and development. We’ll keep your website or application well
functioning, up-to-date, and secure. Should you need some development
improvements, you’ll also receive them within our Drupal support service.

Drupal 9 certificate for developers from Acquia

Drupal 8 expert certificate from the Acquia company

Drupal Site Builder certificate from the Acquia company

Site Factory certificate from the Acquia company

Drupal support service - case study

A screen with a Drupal website of Exide Group that was refreshed by Droptica

Exide Technologies is a battery manufacturer for the industrial and automotive sectors. It deals with the design and development of advanced energy storage solutions.

Within the Drupal support service for the Exide Group, we removed legacy code, updated Drupal modules, implemented a new website design, and added SEO improvements.

See the case study

Let's boost your Drupal website now

to see the results faster

A low-performing website brings financial losses every day.
It also affects user experience and causes the risk that the visitors won't come back.
We know the way out of the Drupal website issues.

Talk to us

How does Drupal support service work?

We monitor the website for security updates and uptime and await your requests

When you want something done, you add a ticket to our system

Our specialists analyze each ticket and estimate it

Once you approve the estimate, we get to work

When the request is completed, we push it to a demo server for you to review

Accepted changes are deployed to the live website

Elements included in every Drupal support plan

SLA for reaction times to incidents on the website

24/7 automatic uptime monitoring

Security updates monitoring

Staging and testing servers

Infrastructure for automatic testing and deployment to live servers

Ad hoc access to our specialists (DevOps, Design)

Communication and project management tools (Jira, Slack)

We provide 24/7 Drupal support service

Your web page's users expect to access it on their schedule - whether that's the break of dawn or the dead of night, not just during conventional business hours. Understanding this, we offer 24/7 support for your Drupal website, ensuring it's always performing optimally.

Partner with us for continuous, around-the-clock support and peace of mind. Check out the service:

Out-of-office hours: 16:00 - 8:00 CET.
Our experts on standby are here to fix critical errors and incidents
(an error is considered critical when the entire website goes down and doesn't respond properly or the main functionality of the website is not working correctly).
Standard development tasks are handled during business hours (8:00 - 16:00 CET).

ASK FOR DETAILS

Our specialists implement a 24/7 Drupal support service for a website to ensure its functionality.

Watch the Droptica webinar: How to maintain, secure and grow a Drupal website?

Watch the recording of the webinar conducted by Droptica CEO, Maciej Lukianski, and learn how:

audit and monitor your website to keep it in peak performance,
secure your web page daily through updates, backups, and SEO reviews,
develop a future-proof website with new features for long-term success.

Benefits of our Drupal support services

Dedicated support team that can be easily expanded

Quick reaction, and implementation of new updates

Clear and proven support and maintenance process

Large experience in supporting companies of various sizes and industries

Automation of programming and testing processes (Visualception, Codeception)

Strong focus on code quality (code review, pull requests)

What is onboarding?

It’s the first phase of our Drupal support service when we:

conduct a security audit of your website and prepare our recommendations for improvements,
put your website under version control (if you haven’t used GIT before),
make a copy of your web page on our servers.

Within the last activity, we also create a separate development environment. This way, you have a demo copy of your website, and we have a place where we can stage any changes we introduce to it for you to test before adding them to production. Another crucial action we perform during the onboarding process is creating scripts to automate deploying new changes to the production server. This activity takes up to three days, but it helps to save a lot of time in the next stages of our work.

Do you want to build something bigger?

Check Drupal Development Services

Our clients are happy to talk about us

Droptica provides excellent communication and completes all tasks on time and within budget. The team is responsive, available, and eager to review and resolve issues.

CEO, Marketing Agency