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Drupal Support & Care Plans

We take over, stabilize, secure and continuously improve Drupal websites that need senior ownership, predictable delivery and a 12-month roadmap.

Discuss Drupal support

What your Drupal Care plan covers

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Stabilization and bug fixing

We take ownership of production issues, legacy code, editor blockers and unstable features before they slow your business down.

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Security updates and EOL readiness

We keep Drupal core, contrib modules, PHP and dependencies under control, with a clear plan for Drupal 7, 8, 9 and 10 risks.

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Continuous development roadmap

Monthly Care & Growth plans give you a senior Drupal team for improvements, landing pages, integrations, performance and quarterly roadmap reviews.

Drupal Care & Growth plans

NameSECURITY MONITORINGSECURITY UPDATESCUSTOM DEVELOPMENT
Security update monitoring

YES

YES

YES

Notifications about available updatesYESYESYES
Security updates workflowDroptica notifies client about new updates with estimation of hours needed to do the update.

Client approves or declines work.		Droptica notifies client about new updates.

Droptica does not estimate time needed to update - it is included in the monthly price.

Droptica deploys changes to the live server on a date agreed with the client.		Workflow determined individually based on a monthly work plan.
Price monthly€200 (+ hourly development fee)€400Contact sales
Monthly included development hours0040h / 70h / 100h
Guaranteed monthly availability for custom developmentNONOYES
Additional custom development options: full-time development or one time development packages (minimum 80 hours)YESYESYES
Discuss your monthly plan

From audit to monthly ownership

1.

Start with a Drupal audit or onboarding review. We check code, security updates, hosting, backups, monitoring, editor workflow and immediate EOL risks before we commit to a monthly plan.

2.

Stabilize the risky parts first. We create a 90-day roadmap, fix critical issues, set up missing monitoring and document how the platform should be maintained.

3.

Move into a monthly Care & Growth plan. You get predictable Drupal capacity, Jira workflow, reporting and quarterly roadmap reviews instead of emergency-only support.

Having over 80 Acquia certificates and a rich portfolio of projects, we are a proven
partner for Drupal support and development. We’ll keep your website or application well
functioning, up-to-date, and secure. Should you need some development
improvements, you’ll also receive them within our Drupal support service.

Drupal support service - case study

A screen with a Drupal website of Exide Group that was refreshed by Droptica

Exide Technologies is a battery manufacturer for the industrial and automotive sectors. It deals with the design and development of advanced energy storage solutions.

Within the Drupal support service for the Exide Group, we removed legacy code, updated Drupal modules, implemented a new website design, and added SEO improvements.

See the case study

Let's boost your Drupal website now

to see the results faster

A low-performing website brings financial losses every day.
It also affects user experience and causes the risk that the visitors won't come back.
We know the way out of the Drupal website issues.

Talk to us

How does Drupal support service work?

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We monitor the website for security updates and uptime and await your requests

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When you want something done, you add a ticket to our system

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Our specialists analyze each ticket and estimate it

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Once you approve the estimate, we get to work

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When the request is completed, we push it to a demo server for you to review

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Accepted changes are deployed to the live website

Elements included in every Drupal support plan

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SLA for reaction times to incidents on the website

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24/7 automatic uptime monitoring

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Security updates monitoring

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Staging and testing servers

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Infrastructure for automatic testing and deployment to live servers

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Ad hoc access to our specialists (DevOps, Design)

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Communication and project management tools (Jira, Slack)

We provide 24/7 Drupal support service

Your web page's users expect to access it on their schedule - whether that's the break of dawn or the dead of night, not just during conventional business hours. Understanding this, we offer 24/7 support for your Drupal website, ensuring it's always performing optimally. 

Partner with us for continuous, around-the-clock support and peace of mind. Check out the service:

  • Out-of-office hours: 16:00 - 8:00 CET.
  • Our experts on standby are here to fix critical errors and incidents
    (an error is considered critical when the entire website goes down and doesn't respond properly or the main functionality of the website is not working correctly).
  • Standard development tasks are handled during business hours (8:00 - 16:00 CET). 
ASK FOR DETAILS
Our specialists implement a 24/7 Drupal support service for a website to ensure its functionality.

Watch the Droptica webinar: How to maintain, secure and grow a Drupal website?

Watch the recording of the webinar conducted by Droptica CEO, Maciej Lukianski, and learn how:

  • audit and monitor your website to keep it in peak performance,
  • secure your web page daily through updates, backups, and SEO reviews,
  • develop a future-proof website with new features for long-term success.

Benefits of our Drupal support services

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Dedicated support team that can be easily expanded

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Quick reaction, and implementation of new updates

3

Clear and proven support and maintenance process

7

Large experience in supporting companies of various sizes and industries

8

Automation of programming and testing processes (Visualception, Codeception)

9

Strong focus on code quality (code review, pull requests)

What is onboarding?

It’s the first phase of our Drupal support service when we:

  • conduct a security audit of your website and prepare our recommendations for improvements,
  • put your website under version control (if you haven’t used GIT before),
  • make a copy of your web page on our servers.

Within the last activity, we also create a separate development environment. This way, you have a demo copy of your website, and we have a place where we can stage any changes we introduce to it for you to test before adding them to production. Another crucial action we perform during the onboarding process is creating scripts to automate deploying new changes to the production server. This activity takes up to three days, but it helps to save a lot of time in the next stages of our work.

Do you want to build something bigger?

Check Drupal Development Services

Our clients are happy to talk about us

Droptica provides excellent communication and completes all tasks on time and within budget. The team is responsive, available, and eager to review and resolve issues.

CEO, Marketing Agency

Read more about Drupal maintenance and support at our blog!

Read our articles about the Drupal support process and tips on maintaining the Drupal website.

Contact us

Please, fill out the form and tell us more about your website support needs.

After sending the form, our consultant will contact you to discuss your expectations.