Drupal maintenance and support
How can we help you?
Bug fixing: CSS, JavaScript, PHP, Drupal and other.
Drupal core and modules security updates.
Small improvements (up to 30 hours per month).
Do you want to build something bigger?
How does it work:
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Why should you use Droptica Drupal Support services?
We love Drupal.
We work with Drupal since 2008. We know how to fix bugs really fast.
We are in the European Union timezone (Poland).
We are a team of 30 Drupal Developers. We can react quickly to your support requests.
You can communicate with us by Jira, Slack or Video/Audio calls (Phone, Google Hangout, Skype, Zoom).
We use Visualception to test your website before each deploy. With Visualception we are 100% sure that we don't break anything on your site.
What is Onboarding?
During onboarding we:
Put your website under version control if you did not use Git before.
Make a copy of your website and create a separate development environment. This way you have a demo copy of your website and we have a place where we can stage any changes we introduced to it for you to test before adding them to production.
We create and document automated deployment scripts so that when we ship changes to production, we can do it efficiently.
This process takes 1-3 days. After it, we can work on your requests to deploy new code to your live site with 1 click in few minutes.
What customers say about us?
Our clients are our partners, and we pursue their business goals together. We do far more than just software development – we also plan long-term goals and the architecture of Drupal-based (and other) systems, recommend good solutions and reject ideas that do not benefit the business.
We want our cooperation with our clients to last as long as possible, which is why we are committed to developing their systems in the right direction.
The feedback of one of our clients confirms this:
Our extensive Drupal knowledge is confirmed not only by the projects and client reviews but also by the articles on our blog
See some examples of Drupal-related articles:
Improving Drupal performance by 80% with Apache Solr
Drupal is a bit famous for the amount of database queries done against a database. When there are thousands of concurrent users to be served, the database can quickly turn into a major bottleneck. This was the case with http://kwestiasmaku.com - a very popular website with recipes. The website is visited by millions of enthusiasts of cooking.
How to create a custom entity in Drupal 8
Entity API in Drupal 8 is now baked into core and is now so well organised that there is almost no excuse for creating database tables, which are not entities at the same time.
Building a big website? Here are ten reasons why you should be using Drupal
To create a big, frequently updated website, you need more than just skilled editors. A solid technological foundation is also a must. If you have a hard time choosing from the ocean of possibilities, Drupal, a versatile system of CMF-class comes to your rescue.
Drupal development with docker and docker-console - Drupal BCD 2017
Droptica is using Docker for over 2 years. I will show you how it transformed our processes and allowed us to save hundreds of hours every year. I will also tell you why we choose docker in the first place. How it allowed us to work quicker and have complete environments available locally, even with complex services.
Codeception - how to start automatic tests using docker-console
If you read our previous posts, you already know very well how to start a project in the docker-console. If you haven’t done it yet, you should start with this article, because for the purpose of this article we assume that your project in the docker-console is already up and running, therefore all commands executed below will refer to it. In this article, we would like to introduce you to the world of automatic tests using Codeception, based on this kind of a project. Of course, not everyone has to automate all the tests on their projects, but if this will not require too much work, we bet that many people will look at a set of “smoke tests” favourably, to say the least.
Effective software delivery? Remote SCRUM team
The deadline is today. A remote development team have worked for several weeks on your software. You obtain the long-awaited access to the system. You check it and you are not satisfied with the achieved results. All that was needed to avoid this problem is a team with experience in technology and working using SCRUM.
Why do we automate software development?
Quality is one of the principles that we uphold at Droptica. We want to create the best software, in line with our clients’ requirements – efficient, error-free and cost-effective. Today, I am going to tell you about one of the most crucial factors impacting the quality of the software that we develop – automation of the software development process.
Subscription plans:
| Name | Tier 1 | Tier 2 | Tier 3 | Tier 4 | ||||
|---|---|---|---|---|---|---|---|---|
| Price monthly EUR | €99,00 | €399,00 | €799,00 | €1 999,00 | ||||
| Minimum payment interval | 3 months | 2 months | 1 month | 1 month | ||||
| Onboarding(waived with a prepayment for a year) | 300 EUR | 300 EUR | Free | Free | ||||
| ONE TIME | ||||||||
| SEO audit | NO | NO | YES | YES | ||||
| Code audit | NO | NO | NO | YES | ||||
| Security audit | NO | NO | NO | YES | ||||
| Performance audit | NO | NO | NO | YES | ||||
| MONTHLY | ||||||||
| Maximum number of sites supported | 1 | 1 | 1 | 2 | ||||
| 1 click copy of the website on out servers(For testing and staging changes/fixes) | YES | YES | YES | YES | ||||
| Extra copies of the website on our servers (up to 5) | NO | NO | NO | YES | ||||
| Maintenance of infrastructure required to fix, text, deploy | YES | YES | YES | YES | ||||
| Readiness to react to P1 incidents(best effort basis) | Avg. response time 6h | Avg. response time 4h | Avg. response time 2h | Avg. response time 1h | ||||
| Readiness to react to P2 incidents | Avg. response time 24h | Avg. response time 24h | Avg. response time 24h | Avg. response time 24h | ||||
| Other incidents | Per schedule (express lane available) | Per schedule (express lane available) | Per schedule (express lane available) | Per schedule (express lane available) | ||||
| Availibility to perform other development on the website | Per schedule (express lane available) | Per schedule (express lane available) | Per schedule (express lane available) | Per schedule (express lane available) | ||||
| GIT repository hosting | YES | YES | YES | YES | ||||
| 1 click deplyoment to live server | YES | YES | YES | YES | ||||
| Jira access (1 account) | YES | YES | YES | YES | ||||
| Jira extra 3 accounts | NO | NO | YES | YES | ||||
| Slack access (1 account) | NO | NO | YES | YES | ||||
| Slack access (3 extra accounts) | NO | NO | YES | YES | ||||
| Phone support | NO | NO | NO | YES | ||||
| Support for e-commerce websites | NO | YES | YES | YES | ||||
| Support for multisite installations | NO | NO | NO | YES | ||||
| Dedicated Account Manager | NO | NO | NO | YES | ||||
| Free Drupal core security updates | NO | NO | NO | YES | ||||
| Developer time(To react to incidents, perform security updates) | As per standard development price list | 5 hours included. Over limit - as per standard development price list | 10 hours included. Over limit - as per standard development price list | 25 hours included. Over limit - as per standard development price list | ||||
| Website hosting | NO | NO | NO | YES | ||||
| Uptime monitoring | NO | NO | NO | YES | ||||
| Daily website backup | NO | NO | YES | YES | ||||
| Buy now link | ORDER NOW | ORDER NOW | ORDER NOW | ORDER NOW | BUY | BUY | BUY | BUY |
FAQ
What are the hosting requirements?
We require SSH on hosting. If you don’t have it, we can move your website to our hosting. Alternatively, you can use a service like Pantheon, Platform.sh or Acquia.
How quickly do you react?
We react as fast as possible. If something breaks, often within minutes, and always within the times specified in the correct plan.
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