Drupal Support and Maintenance Services
We’ll take care of your Drupal website or application so that you can focus on your business.
How can we help you?
Bug fixing
We’ll help you with issues related to CSS, JavaScript, PHP, Drupal, and others. When there are any errors or issues, we can react quickly. The developers can seamlessly switch from completing the current tasks to fixing bugs.
Drupal security updates
We regularly perform the updates of Drupal core and modules, as the new versions usually include security patches and improved features. We know how to carry out even the most complex update so that it doesn’t interfere with your business.
Continuous development
Following your needs at a given moment, we can help you with your website or application development, up to 150 hours per month. It can involve, for example, adding a new integration or creating a new landing page.
Drupal maintenance and support - subscription plans
| Name | Starter | SECURITY UPDATES | CONTINUOUS DEVELOPMENT |
|---|---|---|---|
| Dedicated Project manager and developer assigned to your project | Yes | Yes | Yes |
| Copy of your website for testing | Yes | Yes | Yes |
| Readiness to react to P1 incidents | 6h | 4h | 1h |
| 24/7 automatic uptime monitoring | Yes | Yes | Yes |
| Drupal security updates monitoring | Yes | Yes | Yes |
| Drupal security updates included in monthly price | No | Yes | Yes |
| Infrastructure for automatic testing and deployment | Yes | Yes | Yes |
| Ad hoc access to specialists (DevOps, Designers, etc.) | Yes | Yes | Yes |
| Communication and project management tools (Jira, Slack) | Jira, E-mail | Jira, E-mail | Jira, E-mail, Slack, Video calls |
| Support 24h (optional) | No | No | Yes |
| Price monthly | 99 EUR | from 250 EUR | Contact sales |
| Monthly included development hours | 0 | 0 | From 10 |
| Additional development hour cost | Contact sales | Contact sales | Contact sales |
| Onboarding cost (one-off) | €300 | €300 | €300 |
How will we cooperate?
Having over 80 Acquia certificates and a rich portfolio of projects, we are a proven
partner for Drupal support and development. We’ll keep your website or application well
functioning, up-to-date, and secure. Should you need some development
improvements, you’ll also receive them within our Drupal support service.
Drupal support service - case study
Exide Technologies is a battery manufacturer for the industrial and automotive sectors. It deals with the design and development of advanced energy storage solutions.
Within the Drupal support service for the Exide Group, we removed legacy code, updated Drupal modules, implemented a new website design, and added SEO improvements.
Let's boost your Drupal website now
to see the results faster
A low-performing website brings financial losses every day.
It also affects user experience and causes the risk that the visitors won't come back.
We know the way out of the Drupal website issues.
How does Drupal support service work?
We monitor the website for security updates and uptime and await your requests
When you want something done, you add a ticket to our system
Our specialists analyze each ticket and estimate it
Once you approve the estimate, we get to work
When the request is completed, we push it to a demo server for you to review
Accepted changes are deployed to the live website
Elements included in every Drupal support plan
SLA for reaction times to incidents on the website
24/7 automatic uptime monitoring
Security updates monitoring
Staging and testing servers
Infrastructure for automatic testing and deployment to live servers
Ad hoc access to our specialists (DevOps, Design)
Communication and project management tools (Jira, Slack)
We provide 24/7 Drupal support service
Your web page's users expect to access it on their schedule - whether that's the break of dawn or the dead of night, not just during conventional business hours. Understanding this, we offer 24/7 support for your Drupal website, ensuring it's always performing optimally.
Partner with us for continuous, around-the-clock support and peace of mind. Check out the service:
- Out-of-office hours: 16:00 - 8:00 CET.
- Our experts on standby are here to fix critical errors and incidents
(an error is considered critical when the entire website goes down and doesn't respond properly or the main functionality of the website is not working correctly). - Standard development tasks are handled during business hours (8:00 - 16:00 CET).
Benefits of our Drupal support services
Dedicated support team that can be easily expanded
Quick reaction, and implementation of new updates
Clear and proven support and maintenance process
Large experience in supporting companies of various sizes and industries
Automation of programming and testing processes (Visualception, Codeception)
Strong focus on code quality (code review, pull requests)
What is onboarding?
Do you want to build something bigger?
Our clients are happy to talk about us
Droptica provides excellent communication and completes all tasks on time and within budget. The team is responsive, available, and eager to review and resolve issues.
CEO, Marketing Agency
Read more about Drupal maintenance and support at our blog!
Read our articles about the Drupal support process and tips on maintaining the Drupal website.
